Should you have a complaint, please feel free to raise it with me verbally at first and I will do all I can to consider maters and address any concerns raised. 

Alternatively, please email me setting out a clear description on of your concerns or complaint and how you consider it should be remedied. Please include your preferred method of communication on and contact details in the complaint. 

I will acknowledge receipt of your complaint within 5 working days of receipt, and all complaints will be investigated and responded to within 28 working days of receipt. If further 􀆟me is required to complete any investigation, you will be notified of this in writing. 

In the event that you remain dissatisfied with any aspect of the handling of your complaint, you may notify the Civil Mediation Council. Details of the CMC’s appeal processes can be found here: https://civilmediation.org/complaints/

My contact details for the purpose of any complaint are: 

acowell@acadr.com 

+44 7748 653788